Shiso Burger

TL;DR: The Impact of Deliverect & Wolt on Shiso Burger

• Optimized Delivery Operations: Deliverect connected Wolt orders directly to Shiso Burger’s POS, eliminating manual work and streamlining order management.

• Reduced Errors & Rejections: Shiso Burger cut its order rejection rate to 0.6% (vs. the industry average of 2.17%) and reduced failed orders by 85% over two years.

• Increased Revenue & Order Value: Revenue has grown by 57.7% since February 2023, and the average order value increased by 8.2% in just six months (May–November 2024).

• Expanded Market Reach: Shiso Burger saw an average 28% MoM growth on Wolt in Berlin and Hamburg, leveraging delivery to compete with enterprise brands.

• Advanced-Data & Reporting: Deliverect’s API connection provided deep operational insights, allowing for better decision-making and refined processes.

A Unique Fusion Concept Goes Digital

Shiso Burger is redefining the burger experience by blending classic Western-style burgers with bold Asian flavors. Since its inception, the brand has focused on delivering high-quality ingredients, creative recipes, and a standout dining experience.

Over the years, the restaurant expanded its presence while staying true to its roots. However, the need for efficiency in an increasingly digital restaurant landscape became evident.

When COVID-19 hit in 2020, Shiso Burger needed to adapt quickly. “We had to find new ways to keep the business running. That’s when we started exploring delivery,” explains Kevin Bao, Head of Operations at Shiso Burger. Initially, orders were managed manually—an inefficient and error-prone process. As demand grew, it became clear that an automated, scalable solution was essential to sustain growth while maintaining service quality.

How Deliverect & Wolt Revolutionized Operations

When Shiso Burger partnered with Wolt, they gained visibility across the city. The platform expanded their customer base and enabled them to compete with larger restaurant brands. However, handling high order volumes efficiently remained a challenge. That’s when they turned to Deliverect.

Shiso Burger discovered Deliverect through its POS provider. This enabled seamless integration between Wolt and its POS, ensuring all orders were automatically processed without manual input.

“We no longer had to rely on manual data entry, which significantly reduced human error and saved time for our staff. The connection between Wolt and our POS through Deliverect made operations much easier for our employees. Everything became more fluent and efficient,” says Kevin.

Wolt’s robust fleet management and marketing strategies further contributed to Shiso Burger’s success, helping them establish a strong presence in Berlin and Hamburg.

Measurable Results & Business Growth

Shiso Burger’s transition to a fully integrated delivery system brought immediate and measurable improvements:

• 62.5% order growth in just two years (Feb 2023–Jan 2025).

• Rejection rate dropped to 0.6%, compared to the industry average of 2.17%.

• Failed orders decreased by 85%, reducing waste and lost revenue.

• Revenue surged by 57.7% thanks to streamlined operations and expanded customer reach.

• 28% MoM growth on Wolt in Berlin and Hamburg, fueled by their second store opening in Hamburg.

• 8.2% increase in average order value, highlighting higher-value transactions.

• Centralized menu management eliminated manual updates and ensured accuracy across platforms.

• Improved market positioning, allowing them to compete with enterprise-level brands despite limited physical city coverage.

The Power of Partnership: Deliverect & Wolt

Deliverect and Wolt have powerfully combined operational efficiency and customer reach for Shiso Burger. By automating order acceptance, reducing errors, and improving logistics, the brand has been able to focus on quality and growth rather than operational challenges.

“The partnership is very familiar and aligns with how we run our business. We are growing together, and it’s exciting to see how far we can go,” says Kevin.

Wolt played a crucial role in supporting Shiso Burger’s second store opening in Hamburg by investing in multi-channel marketing campaigns, including in-app promotions, social media, and offline advertisements (OOH and DOOH). These efforts contributed significantly to their sustained MoM growth.

A Seamless Future for Digital Growth

By leveraging Deliverect’s automation and Wolt’s delivery infrastructure, Shiso Burger has set a new standard for digital restaurant operations. With the right technology in place, they’ve optimized performance and enhanced the customer experience.

Real-time data insights provided by Deliverect allow Shiso Burger to continuously refine operations, ensuring that menus, pricing, and order management remain current across all locations.

“We’re not at the end—there’s always a bigger ceiling we can reach,” Kevin concludes.

Shiso Burger’s journey proves that the right technology can make all the difference for restaurant brands looking to scale delivery operations without operational headaches.